Terms & Conditions

1. Introduction

 

Welcome to Dolly Crew Ltd. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions, which govern your relationship with Dolly Crew Ltd. If you disagree with any part of these terms, you may not use our services.

 

2. Company Details

 

Dolly Crew Ltd provides cabin crew coaching, and training services, and may offer merchandise or products related to these services. Our registered office is located at:

 

Company Name: Dolly Crew Ltd  

Registered Address: 34 Winnington Avenue, CW8 4EE

Company Number: 14637017

Email Address: customers@dollycrew.co.uk

 

3. Services

 

Dolly Crew Ltd offers professional coaching, training for cabin crew professionals, and related merchandise. The content and structure of the training programs and product offerings are subject to change without notice to maintain quality and relevance.

 

4. Use of Services

 

4.1. You must be 18 years or older to use our services.

 

4.2. You agree to provide accurate and complete information when registering for our services and to keep this information updated.

 

4.3. By signing up for our services, you agree to receive communications from Dolly Crew Ltd related to your bookings, subscriptions, and services.

 

4.4. The services and products are provided for your personal use and should not be shared or used by anyone else without written permission from Dolly Crew Ltd.

 

5. Subscription Terms

 

5.1. Dolly Crew Ltd may offer subscription-based services, such as ongoing access to exclusive training programs, content, or coaching services. By subscribing, you agree to pay the subscription fees on the agreed-upon schedule (e.g., monthly, quarterly, annually).

 

5.2.Payment for Subscription. All subscription fees must be paid in full before access to subscription services begins. Payment details will be provided during the subscription process.

 

5.3. 14-Day Cancellation Period: After subscribing, you have the right to cancel your subscription within 14 days, beginning from the day after you receive confirmation of your subscription. To cancel within this period, please contact us in writing via email or the contact form on our website.

 

- If you cancel your subscription within the 14-day period, we will refund you in full for any subscription fees paid, provided you have not accessed any subscription content or services.

- If you have accessed any content or services within the 14-day period, you may be charged a pro-rata fee for the portion of the services used.

 

5.4. Termination of Subscription: You may cancel your subscription at any time after the 14-day cancellation period by providing at least [Insert Notice Period] days' notice before your next billing cycle. Cancellations will take effect at the end of the current billing cycle, and you will retain access to the subscription services until that time.

 

5.5. Non-Refundable Subscription Fees: After the 14-day cancellation period, subscription fees are non-refundable. Failure to cancel before the end of a billing cycle will result in a charge for the next billing period.

 

6. Dropshipping Disclosure

 

6.1. Dolly Crew Ltd may offer products or merchandise through a third-party dropshipping model. This means that products ordered through our website or platforms may be shipped directly from the supplier to the customer.

 

6.2. Dolly Crew Ltd does not manufacture, store, or control the inventory of the products offered for sale through dropshipping. As a result, we cannot guarantee the availability, quality, or delivery time of any such products.

 

6.3. Any issues related to the quality, damage, or delay of a drop shipped product should be directed to the supplier. Dolly Crew Ltd will assist customers in contacting the supplier but does not assume responsibility for resolving disputes.

 

7. Payment and Cancellation

 

7.1. Payment: Full payment is required at the time of booking or purchase, unless otherwise agreed. Payment details will be provided upon booking or order.

 

7.2. Cancellation by Client: Clients may cancel their booking by providing [Insert Notice Period] notice before the scheduled service. Cancellations after this period may incur a fee or result in a non-refundable deposit.

 

7.3. Cancellation by Dolly Crew Ltd: We reserve the right to cancel any service at any time. If this occurs, clients will be offered a full refund or the opportunity to reschedule.

 

7.4. Product Returns: For products sold through dropshipping, returns and refunds are subject to the policies of the supplier. Dolly Crew Ltd does not take responsibility for return shipping costs or refund processing.

 

8. No Responsibility Disclaimer

 

8.1. Service Outcomes: Dolly Crew Ltd does not guarantee specific outcomes from using our services. The training programs are designed to provide guidance and skills, but individual success depends on the application of the knowledge provided.

 

8.2. Third-Party Services: Dolly Crew Ltd may use third-party service providers for certain aspects of its offerings (e.g., payment processors, dropshipping suppliers). We are not responsible for any issues, delays, or problems arising from third-party services, including but not limited to payment disputes, shipping delays, or product quality issues.

 

8.3. No Warranty: All services and products provided by Dolly Crew Ltd are provided “as is” without any warranties, either expressed or implied. We make no warranties about the reliability, availability, or quality of the services and products.

 

8.4. External Links: Our website or services may contain links to third-party websites or services. Dolly Crew Ltd is not responsible for the content, policies, or practices of any third-party websites.

 

9. Intellectual Property

 

All content provided by Dolly Crew Ltd, including training materials, texts, graphics, logos, and videos, are the intellectual property of Dolly Crew Ltd unless stated otherwise. You may not copy, reproduce, or distribute any content without express written consent.

 

10. Liability

 

10.1. Dolly Crew Ltd is not liable for any injury, loss, or damage arising from the use of our services or products unless caused by gross negligence on our part.

 

10.2. We are not responsible for the conduct of other participants in group training sessions or any damage, injury, or loss resulting from third-party suppliers or services.

 

10.3. To the fullest extent permitted by law, Dolly Crew Ltd disclaims liability for any direct, indirect, incidental, or consequential damages arising from the use of our services, products, or third-party services.

 

11. Privacy Policy

 

Your use of our services is also governed by our Privacy Policy.  By agreeing to these terms, you also agree to the terms outlined in our Privacy Policy.

 

12. Changes to Terms

 

Dolly Crew Ltd reserves the right to modify or replace these Terms and Conditions at any time. Any changes will be communicated through the website or via email to clients who have active bookings or subscriptions.

 

13. Governing Law

 

These Terms and Conditions shall be governed by and construed in accordance with the laws of [Insert Jurisdiction].

 

14. Contact Information

 

If you have any questions about these Terms and Conditions, please contact us at:

 

Email: customers@dollycrew.co.uk

 

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